Customer Service Representative

Job Description

  • Consistently provide a high level of customer service in a prompt and timely manner.
  • Maintain branch appearance and cleanliness.
  • Knowledge of all check cashing procedures, check rates, and able to identify the various types of checks.
  • Knowledge of all secondary products and services and how to cross sell them to the customer.
  • Display effective verbal, written, and listening skills.
  • Exhibits positive attitude during times of change.
  • Handles and pays out money according to policy and procedure.
  • Ensures customer complaints are handled with a sense of urgency, using good judgment and superior customer service. Ensure all complaints are reported to the supervisor timely.
  • Understand and comply with all company policies and procedures.
  • Properly use the Point of sale system to cash checks, process loan transactions, sell products, and balance cash drawer.
  • Accurately account for all cash and negotiable equivalents by following all policy and procedures.
  • Assist Manager in the collection process and prepare files for collections.
  • Adhere to operational Security and LP policies as per company policy including all open and closing procedures.
  • Knowledge of the general office duties and how to properly use all office equipment.
  • Complete all paperwork timely and accurately.
  • Complete all other tasks as directed by the Supervisor.
  • Insures accurate input of all data into company and vendor systems.
  • Insures full compliance with all Anti Money Laundering policy and procedures.


  • Previous banking, retail or sales experience
  • Customer Service oriented
  • Ability to multitask.
  • Good computer skills.
  • Excellent interpersonal & communication skills.
  • Previous cash handling or sales experience of any kind a plus.
  • Ability to work a flexible schedule including nights and weekends
  • Bi-lingual a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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